Please note that any eligible and approved refunds from us will be after deduction of Paypal fees.
Paypal does not refund their processing fees once your payment is made even when the seller is willing to issue refund to the buyer.
POLICIES FOR ALL CLASSES:
Due to the high popularity of our classes, once you are enrolled, your payment becomes non-refundable.
Should you be unable to attend the class, please contact us BEFORE THE START DATE OF YOUR ENROLLED CLASS, and your tuition can be credited to a future class session or product purchases of equal or lesser value of your choice.
All credits must be redeemed within 4 months of original payment date.
Once the class that you enrolled in has started,
your payment cannot be refunded and you cannot transfer to another class session, no exceptions.
Access to all online class materials (including and not limited to lecture videos, class blogs, & lecture notes) are restricted to the specific class that you've enrolled in and only for the duration of that class.
Each online tuition paid only entitles one participant. Under no circumstance do we allow sharing class access with other non-paying individual(s). Should we discover violations of this rule,
offenders will be denied further access to class materials with all tuition forfeited.
We will update you on class information via email, but it is also your responsibility to follow up on class schedules and updates.
PLEASE check your Paypal email address for class information updates (please check your spam box as well) - unless you have informed us of a different preferred
email address, your Paypal address is the only means of communication we have of reaching you.
Should we need to cancel any or all of the sessions for whatever reason,
your full or remaining balance will be
refunded to you accordingly.
All teaching materials are copyrighted by Simon Lee and Spiderzero Interactive Media with all rights reserved. We reserve the right to refuse service to anyone.
POLICIES FOR RESIN MODEL & MERCHANDISE PURCHASES:
PREORDERS: We charge a $30 order cancellation / restocking fee + Paypal fees for all preorder purchases cancelled prior to shipping.
ORDER RETURNS: We charge a $30 restocking fee + Paypal fees + return shipping fees for all purchases returned up to 30 days from the
day of package delivery. Merchandise must be in undamaged resellable condition in order to qualify for refunds minus all aforementioned fees.
No returns are accepted after 30 days from day of package delivery.